This is a group Partnership and you may choose to see any of the available Doctors. (Whenever possible, it is preferable that you see the same Doctor during the same illness.) If you ask to speak to a specific doctor we will endeavour to comply with your request, but this might incur some delay as the doctors do no all work every day.
All consultations with the doctors are all initially telephone triaged and if necessary a face to face appointment will be made by the doctor. We offer on the day telephone triage appointments and also prebookable telephone appointments.
Once all the routine on the day appointments are taken for the day the receptionists will offer you the next available prebookable slot. However, in medical emergencies we have urgent medical telephone slots available, you will be triaged and if necessary be given a same day face to face appointment if the doctor feels you need to be examined. Children under 16 with urgent issues will be seen on the same day. The receptionist may ask what the problem is to signpost you to the most appropriate clinician.
Routine appointments to see the nurse/phlebotomist are available to be booked via telephone.
When you ring for an appointment, the reception staff will be doing their very best to give you your choice of Doctor, day and time but, as with all systems, this may not always be possible.
Once all appointments for the day have been booked, we can then only see people with an urgent problem that cannot wait until another day. If this has happened and you have an urgent problem we will offer you an appointment but will not be able to offer you a choice of time or Doctor. Your telephone call to the Doctor may be recorded.
Practice Nurse Appointments
Practice Nurse appointments can be booked up to four weeks in advance.
Our Practice Nurses have been highly trained in the monitoring of long-term conditions such as asthma, COPD (chronic obstructive pulmonary disease), diabetes, heart and vascular disease, and hypertension (raised blood pressure) and warfarin monitoring.
If you have one or more of these conditions and need a review, you can make an appointment with a Practice Nurse instead of a Doctor.
Our Practice Nurses continue to see people for:
- Monitoring and repeat prescribing of contraception and HRT
- Contraceptive advice
- Coil fitting and checks
- Emergency contraception
- Wound care
- Cervical smears
- Vaginal swabs
- Travel advice and immunisation
- Immunisation (including child immunisations)
- Health checks and lifestyle advice, including weight management
- Ear syringing
- Cryotherapy (wart removal)
- Smoking Cessation Advice
- Medical reviews for:
- Chronic Obstructive Pulmonary Disease (COPD)
- Chronic Heart Disease (CHD)
If the Practice Nurse has concerns over your condition they will involve a GP in further assessment and changes to your management.
Health Care Assistant
The Health Care Assistant will undertake some dressings, injections, and the performance of tests such as:
- New patient medicals
- Routine ECGs
- 24-hour blood pressure tests
- Helicobacter testing
The surgery provides a text message service to remind patients of their appointment, you may opt out should you wish to do so. Please contact the surgery if you do not want to receive text reminders.