HOW DO I...
OBTAIN TELEPHONE ADVICE?
Some problems can be resolved over the telephone. Should you wish to speak
to a Doctor or Practice Nurse on the telephone please contact a Receptionist.
The Receptionist will ask you for your name, date of birth and telephone number
and will arrange for you to be called back when the person you wish to speak to
is available.
HOW DO I...
MAKE AN APPOINTMENT?
This is a group Partnership and you may choose to see any of the available
Doctors. (Whenever possible, it is preferable that you see the same Doctor during
the same illness.) If you ask to see a specific doctor we will endeavour to comply with your request, but this might incur some delay.
Most appointments with Doctors are available to book the same day. Some appointments are available for booking between two days and up to two weeks in advance.
When you ring or call in for an appointment, the reception staff will
be doing their very best to give you your choice of Doctor, day and time but,
as with all systems, this may not always be possible.
Once all appointments
for the day have been booked, we can then only see people with an urgent problem
that cannot wait until another day. If this has happened and you have an urgent
problem we will offer you an appointment but will not be able to offer you a choice
of time or Doctor. Your telephone call to the Doctor may be recorded.
Practice Nurse Appointments
Practice Nurse appointments can be booked up to four weeks in advance.
Our Practice Nurses have been highly trained in the monitoring of long-term conditions such as asthma, COPD (chronic obstructive pulmonary disease), diabetes, heart and vascular disease, and hypertension (raised blood pressure) and warfarin monitoring.
If you have one or more of these conditions and need a review, you can make an appointment with a Practice Nurse instead of a Doctor.
Our Practice Nurses continue to see people for:
• Monitoring and repeat prescribing of contraception and HRT
• Contraceptive advice
• Coil fitting and checks
• Emergency contraception
• Wound care
• Cervical smears
• Vaginal swabs
• Pessaries
• Travel advice and immunisation
• Immunisation (including child immunisations)
• Health checks and lifestyle advice, including weight management
• Ear syringing
• Cryotherapy (wart removal)
• Spirometry
• Smoking Cessation Advice
• Medical reviews for:
- Diabetes
- Chronic Obstructive Pulmonary Disease (COPD)
- Asthma
- Chronic Heart Disease (CHD)
If the Practice Nurse has concerns
over your condition she will involve a GP in further assessment and changes to your management.
Health Care Assistant
The Health Care Assistant will undertake some dressings, injections, and the performance of tests such as:
• New patient medicals
• Sprirometry
• Routine ECGs
• 24-hour blood pressure tests
• Helicobacter testing
HOW DO I...
OBTAIN A HOME VISIT?
Home visits are made at the discretion of your Doctor. Please do not ask
your Doctor to call unless the patient is genuinely too ill to come to the Practice.
A rash or temperature does not prevent patients coming to the surgery and will
not endanger others. Simply tell the Receptionist on arrival. Where the condition
of the patient does require a home visit, please try to let us know before 11.00am
each day.
HOW DO I...
OBTAIN TEST RESULTS?
Specimens are sent to the hospital Monday to Friday.
If you are asked to bring a specimen on those days please ensure that we receive
it before 12 noon. Please hand the specimen into reception.
The Practice will contact you if your results need further investigation.
You may be contacted by a telephone call from a Doctor or Nurse, or by a letter
asking you to make an appointment.
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